Refund policy

Defective products

We accept return requests only for defective products. Please contact hello@alouven.com within 30 days of delivery with your order number, a description of the defect, and clear photographs where available. We will review the issue and arrange an appropriate replacement or refund at no additional cost to you, including any required return shipping.

No change-of-mind returns

We do not accept returns or exchanges because you changed your mind, ordered the wrong product, or no longer want the item, whether the product is opened or unopened.

Return instructions

Please contact us before sending any item back. If a return is needed, we will provide authorization, the return address, and instructions. Do not send products directly to the address on your parcel or to our fulfillment partner unless instructed.

Refunds

Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may take additional time to post the refund. Refunds reflect the amount actually paid.

Delivery issues and your rights

If an item arrives damaged, the wrong item is delivered, or your order is missing, contact hello@alouven.com promptly so we can resolve the issue. Nothing in this policy limits any rights or remedies you have under applicable law.